FAZTREX LOGISTIC LIMITED (“Faztrex”) understands the importance of protecting the privacy of users of the Faztrex website www.faztrex.com. The information collected on the Faztrex website is used to market and improve the services of Faztrex and its subsidiaries’, to improve the content and services on the Faztrex web site and make it easier to use and more appropriate to individual users and to contact its users with updates to the web site or for other marketing purposes Faztrex may use this information, with the users’ permission, for the above purposes.

Faztrex never shares any information obtained on or from the Faztrex website with any other organization, and will not do so in future, unless required by law Faztrex will not sell information obtained through the Faztrex website to any party or parties.

Certain areas of the Faztrex website, including but not limited to the sections on ‘Tracking’, ‘Service Guide’, ‘Franchisee’, ‘Corporate Solutions’, ‘Careers’ and ‘eSolutions’ require registration or a password for access. Information obtained from registered users of these areas may also be used for Faztrex s marketing purposes, and cookies may be used in those and other areas, as is described in this privacy policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to the ‘Tracking’ section on the Faztrex website. In addition, visitors to the Faztrex website may choose to register for a Faztrex website username and password to simplify access to some interactive features on the Faztrex website. Log file data and other information gathered from registered users of the Faztrex website are used to improve the customer experience of the users of the Faztrex website.

The Faztrex website login currently provides users with access to Tracking, Location Finder, Price and Time Finder, Create Shipment and Request Pickup. In the future, Faztrex may add other features to those accessed through the Faztrex website Login.

Please also see the Faztrex ‘Conditions of Carriage’ for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to all delivery services and various information used and provided with the services of Faztrex.

Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

For more information on this Privacy Policy, please refer to the detailed section on the privacy policy below.

  1. Information collected about visitors to the Faztrex web site:

    The Faztrex web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the Faztrex website), type of Internet browser, and visitor's IP address.

  2. Personal Information collected on the Faztrex website:

    Several areas of the Faztrex website ask for personal information. They include the username registration, features of managing the user account of the users and registration pages for various online services offered by Faztrex on the Faztrex website. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, the user’s name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop Faztrex’s services, to provide users access to various Faztrex’s internet-based information and product services, and to bill users for those services if users elect to use them.

  3. Manner of use of the user information collected on the Faztrex website

    The information collected through the Faztrex website site helps Faztrex identify the type of web site content the customers value most. Faztrex uses this information to market and improve the Faztrex website and its services. Faztrex also use this information to send you email notifications about updates to the Faztrex website, and to contact the users by other means for marketing and other purposes. Faztrex’s policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Faztrex and its subsidiaries (unless required by law); provided, however, in some cases Faztrex may use suppliers to assist Faztrex in collecting, using or otherwise processing for Faztrex’s benefit the information obtained through the Faztrex website. Faztrex’s practice requires its suppliers to conduct such activities consistent with this policy and Faztrex’s requirements of maintaining privacy of Faztrex’s customers.

  4. Use of third party links on the Faztrex website

    Parts of the Faztrex website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the Faztrex website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the Faztrex website.

    This practice allows the third-party to monitor their web site traffic, but does not provide them with any information about the users of the Faztrex website. Faztrex is not responsible or liable for the independent privacy policies of third-party sites. Users are advised to consult the privacy policies at those third party websites to determine how the user’s information may be used.

  5. Cookies, their functionality on the Faztrex website, how to remove them from the user’s hard drive:

    A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on the user’s computer. Once placed onto the user’s computer, the cookie will allow the web site to "recognize" you as a unique user of the website.

    Cookies help Faztrex with the capability to personalize information for certain segments of its customer base. They are also are used to allow Faztrex the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, the Faztrex website username can "remember and auto fill" your user ID when users login their Faztrex website Login username on the Faztrex website from their computer.

    Cookies can be removed from a user’s hard drive. Also, depending on what type of web browser and what browser version the user of the Faztrex website is using, users may be able to change the properties on their cookie file so that cookies are not used or saved. Please check with the browser provider for more information on removing cookies.


    Fraudulent Email Alert:

    You may be receiving reports of fraudulent emails with the subject lines "Shipping Conformation," "Verify Info," Promotion gifts and cheques" "Some important information is missing" and "Please fulfill the documents attached to verify your identity." The fraudulent email may have an attached file that may contain a virus or other malware.

    If you receive a message matching this description below, do not open the email or click on the attachment. Delete the email immediately or forward it to the corporate IT team & Vigilance team.

    Faztrex does not request, via unsolicited mail or e-mail, payment or personal information in return for goods in transit or in Faztrex custody. If the fraudulent e-mail resulted in financial loss you should contact your banking institution immediately through the appropriate channels. Faztrex is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the Faztrex name, service marks and logos.

    Common Warning Signs of Online Scams:

    • Unexpected requests for money in return for delivery of a package, gifts from a promotion company ,often with a sense of urgency.
    • Requests for personal and/or financial information.
    • Links to misspelled or slightly altered Web-site addresses (Faztrex.net, Faztrax.co.in, Faztrexcourier.com ..etc.)

    Spelling and grammatical errors or excessive use of capitalization and exclamation points.

    • Claims that you have won a large sum of money in a lottery or settlement.

Contact Details:

The registered office of Faztrex is:

Faztrex Logistic Limited,

Ground Floor, IKM Place, Upper Hill, Nairobi, Kenya PO Box No – 12547 – 00400

The local postal address of Faztrex’s offices can be found on the Customer Support page and the contact page.

Users can also write to Faztrex for support at its email address: support@faztrex.com

Faztrex reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes.

The use of the Faztrex website constitutes a user’s agreement to this Privacy Policy.